Effective as of December 22, 2022
Refunds are valid within 24-hours after the time of purchase and only apply to the first payment ZYLA receives, as long as the Consumer hasn’t made more than 10 API Calls.
If for any reason the payment for the subscription is doubled, only requests for a refund of the doubled payment will be accepted within 72 hours after the payment is confirmed. Refund requests for duplicate payments made in months earlier than the current month won't be accepted.
If the Consumer cancels its paid subscription on the website and, for any reason, the subscription cannot be cancelled automatically in its Stripe account, claims will only be accepted within 72 hours of the cancellation made on the website. After this period, claims for refunds will not be accepted.
In the event that the consumer subscribes to a Free Trial for a specific period but fails to unsubscribe before the trial period ends, we regret to inform you that refund requests will not be accepted under any circumstances.
If an API Consumer subscribes to an API that has a Service Level (SLA) rating below 80%, the API Consumer acknowledges and agrees that they will not be eligible to request a refund for any issues or problems related to that API’s performance. ZYLA API HUB will not entertain refund requests based on SLA violations by the API Provider, including but not limited to service downtime, low accuracy of information returned by the API, high response times, or any other API-related problems.
If we determine that you are eligible for a refund, we will refund the full purchase price of your subscription. Please note that any third-party fees associated with your purchase, such as credit card processing fees, may not be refunded. Refunds will be processed within 14 business days of our approval.
Please note that our refund policy only applies to new customers who have purchased a subscription to our product. If you have previously received a refund for our product, you will not be eligible for another refund. Please understand that our refund policy is final, and we reserve the right to modify it at any time without notice.
To request a refund, the customer can send an email to us at hello[@]zylalabs.com with their purchase information and explain why. The Customer Service team will analyse the claim and return a response. In the event that the refund request is accepted, we will issue refunds to the original payment method used to make the purchase.
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